Company in brief
Our client is one of leading Europe provider in Forest industry, it leads the integration of bio and forest industries into a new, sustainable and innovation-driven future.
Position: Head of Technical Sales, APAC (Paper & Printing)
Report to: Marketing Director, APAC
Subordinates: 8
Location: Shanghai
Purpose of the Job:
- Leads APAC TS team in providing technical solutions, services, consultation to customers, in a quick and efficient manner.
- Further develops the value added technical service concept and functions in China & AP areas.
- As one part of marketing in APAC, knowing the business and industry trend and technical demand of customers, smoothly and deeply cooperating with sales team and product management team.
- Makes sure the local operations are in line with Global TS target and process.
- Responsible for APAC TS team competency development.
- Provides coaching and support to the APAC TS team.
Main responsibilities:
- Builds and develops TS team competency in China & AP
- Participates in the global TS network
- Provides customers with technical solutions and training
- Deals promptly and efficiently with customers' technical questions & complaints
- Participates in decision making of customers' claim
- Assesses and trains the staff on technical matters
- Contributes to mill product development
- Builds effective network with graphic industry partners, i.e. printing machine providers
Desired profile of the candidate
Education:University degree or corresponding knowledge
Language:Fluent written and verbal English
Professional experience:
- Technically trained in printing processes\
- Experience in several fields/functions/location preferred
- Work experience 7 years+, including more than 3 years of managerial experience, or leadership related experience