E-mail: tracy.hu@mpschina.cn
Tel: 021-6359 1885

Company in brief

Our client is the global rethink of the packaging, paper and wood products industry. They always rethink the old and expand to the new to offer their customers innovative solutions based on renewable materials. Our client employs some 26 000 people worldwide, and their sales in 2010 amounted to EUR 10.3 billion. Our client shares are listed on NASDAQ OMX Helsinki (STEAV, STERV) and Stockholm (STE A, STE R). In addition, the shares are traded in the USA as ADRs (SEOAY) in the International OTCQX over-the-counter market.
Our client started its business in China since 1985. Currently, our client's main interests in China are the further development, to improve profitability perspectives of imported products from their European production units and to pursue value-adding business opportunities such as the Forest-Pulp-and-Paper Integrate Project in Guangxi, to meet the increasing demand of their customers in the world fastest growing market.

Position:Technical Customer Service Manager
Department:Sales Dept.
Location:Shanghai/Beijing, China
Report to:Direct to Product Manager; Indirect to the local GM for administrative matters
Working Experience:  Minimum of 5 years experience
Possible Gender Implications: open
Education: Bachelor’s degree or above
Languages: Fluent in Chinese (Mandarin), good written and spoken English

Main responsibilities:

• Establish standard claim handling procedures and process for relevant products
• Conduct claim investigation as requested by the product manager, and provide on-site trouble-shooting advices if applicable
• Confirm the technical conclusion of claims and provide solutions (where applicable) to the product manager and customer within agreed time frame and after securing the consent from the relevant mill
• Support the product manager to settle claims in a timely fashion and in the least possible compensation amount to the mills
• Analyze and provide claim summary report to the relevant mills on a regular basis.
• This position is to provide the technical service and technical sales supports for the dissolving pulp through professional technical knowledge and skills
• Be active in technical sales promotion upon request.
• Conduct regular technical trainings both internally and externally
• Be aware of the future trend in paper/board making and in printing/converting, and the unmet needs of the customers in order to provide input for Group R&D and innovation
• Initiate competitors’ quality benchmarking annually.

Job Requirements:

• Expertise in pulp and paper industry
• More than 5 years of relevant working experiences in technical service areas, experience in technical sales is a plus
• Strong communication skills, proactive & self-motivated, team oriented personality and a service-minded approach
• University degree and above
• Fluent in written, reading and spoken English and Mandarin
• Willing to travel